Home / Privacy Policy

Privacy Policy

Version 1 · Updated 13 Nov 2026

Last updated: see version information below. This policy applies to jensen-industry.com, operated by Jensen SSC Services LLP ("Jensen Industry", "we", "us").

1. Information we collect

We collect only the information needed to run this gateway and respond to you:

  • Information you submit through the Query, Technical Support and Grievance forms, such as your name, company, email address, mobile number, employee ID, the details of your request and any files you attach.
  • Technical information such as a one-way hashed form of your IP address, browser type and the time of your visit, used for security, spam prevention and abuse protection.
  • Cookie choices you make in our cookie banner, recorded with the policy version and time of your choice.

2. How we use your information

  • To register, track and respond to your query, support ticket or grievance, and to send you updates about it.
  • To keep the website secure, prevent duplicate or automated submissions and investigate misuse.
  • To understand aggregated website usage, only where you have allowed analytics cookies.
  • To show advertisements through Google AdSense, only where advertising is enabled and you have allowed advertising cookies.

3. Grievances

Grievances are stored separately from other requests and can be accessed only by authorised grievance officers and senior administrators. Contact details submitted with a grievance are encrypted. Where anonymous reporting is enabled and you choose it, we do not store your name, email, mobile number or IP address. Please read our Grievance Policy for details and limitations.

4. Sharing

We do not sell your personal information. We share it only with staff who need it to handle your request, with service providers that host or email on our behalf under confidentiality obligations, or where required by law.

5. Retention

We keep request records for as long as needed to resolve them and to meet legal and business record-keeping requirements. Grievance records are retained for a defined period after closure and then deleted or anonymised. Cookie consent records are kept for up to 24 months.

6. Security

We use encrypted connections (HTTPS), access controls based on roles, encrypted storage for sensitive fields, audit logs and private storage for uploaded files.

7. Your rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask to access, correct or erase your personal information, or withdraw consent. Contact us using the details in the Contact section of this website.

8. Changes

We may update this policy. The current version number and date are shown on this page.

Send a query

Ask about our services, platforms or anything else. We reply by email.

Up to 3 files, 5 MB each: PDF, JPG, PNG, WebP, DOCX, XLSX or TXT.

By submitting you agree to our Privacy Policy.

Technical support

Problems signing in or using a Jensen platform? Create a ticket and our IT team will follow up.

Critical = you cannot work at all, or many people are affected.

Up to 3 files, 5 MB each: PDF, JPG, PNG, WebP, DOCX, XLSX or TXT.

Raise a grievance

Report a concern confidentially. It goes only to Jensen’s grievance officers.

Grievances are handled confidentially. Only authorised grievance officers and senior administrators can view them. Information may be shared where required by law, to protect someone from harm, or where necessary to investigate and resolve the matter fairly. Anonymous submissions can be tracked only with the tracking key shown after submission. Read the Grievance Policy.

Up to 3 files, 5 MB each: PDF, JPG, PNG, WebP, DOCX, XLSX or TXT.

Cookie preferences

Choose which optional cookies we may use. You can change this at any time from “Cookie Settings” in the footer.

Read our Cookie Policy and Privacy Policy.